Just imagine checking in a guest at your hotel using a property management system that automatically populates guests' data into the folio, captures guests' signatures electronically, and secures guests' payments without your having to handle their credit cards. With Gearco, get all of that and more!
No more photocopying driver's licenses or mistyping customer information, no more wasting paper or ink, and no more manually handling credit card data.
You'll also enjoy, logic-based governed procedural rules to control financial transactions, automated surcharges, and simple rates with perfect stay tax computations for long-term guests.
Need true extended stay availability management for the forever guests (unknown departures)? Use Gearco LOS Protection to control extended stay availability based on forever length-of-stay rules.
And finally, get control of unexpected revenue problems from confused front desk clerks, lost revenue from mishandled transactions, unwanted guests using do not rent (DNR) procedures, and multi-stay true extended stay guests with support multi-property DNR checks.
At Gearco, we get it . . . "It's an extended stay."
Got forever guests?
Accounting methods — Support for both Accrual or Cash basis accounting. Use Accrual basis if you require the daily portion of room rent to be posted nightly and/or is due upon check out. Use Cash basis if you require total rent to be prepaid and posted immediately upon a check in or renewal.
Accounting methodologies — Gearco supports both accrual and cash based revenue accounting. You can simply run reports to access accounting postings or use the configured chart of accounts to export or integrate daily GL entries. Enterprise class companies may use a shared master chart of accounts with support for individual property account overrides. This allows your properties to operate based on the same set of policies and procedures regardless of the accounting method.
Unlimited folio history — no set limit to amount of folio history for a guest's stay. Currently, Gearco's longest active folio is more than 17+ years for a single stay with complete history. Also, history and tracking is retained on each associated secondary guest.
Multiple stay folio history — upon departure, folio history is retained for an agreed upon time-frame. Multiple stays are tracked by the same customer profile without issuing member IDs. Based on your rules and DNR requirements, folio history maybe used to collect lost revenue from previous stays.
Tax management — Tax management is posting of city, state, local, or exempted taxes and they are completely handled by Gearco. Taxes are automated so your front-desk never has to manually calculate or stop taxes during a room transaction. Based on length of stay, type of transaction, and tax type, taxes will automatically calculate, start, and stop based on the tax account settings. Including Online Travel Company Tax (OTC), the additional taxes are to be reported and remitted by lodging operators to the state and local governments. We continuously receive positive feedback from tax audits and auditors.
Extended stay based pricing — truly price rooms by the week or set time frame; it's not just multiplying the daily rate × nights. With simple to complex rates structures, you can establish distinct rates for mix-markets that's easy to manage.
Rate Matrix pricing rules — automated real-time dynamic rate rules based on complex rate plans and occupancy levels. Great for specialized conditional rates by selective guests, companies, special conditions, and market demand.
Gearco Rate Lock™ — earn 8% to 30% in additional revenue on every long-term in-house guest when the tax cycle ends—and on every renewal thereafter—forever.
CLC Lodging support — easy pricing, reporting and membership capture for guest members of the CLC Lodging program.
Deposit management — collect room deposit at different rates based on length of stay, room type, and time-frame. Deposits are maintained in a separate account and not a part of the folio. Gearco will enforce your rules in terms of when and how deposits are returned or applied.
Extended stay rent roll — dates are rolled forward based on payment rules and not based on daily rate posting. Great for managing non-leased long-term stay units.
Automatic Late Fee rules — post late fees based on the last renewal date. Late fees rules can vary based on length of stay, days late, and more.
LOS Protection™ — protect your true extended stay room inventory from unknown departures by using our historical length-of-stay protection formulas.
Payment plans — create payment plans for point of sale type items that where payments are made based on a payment schedule. For example, improve your check-in conversions with a pet deposit payment plan. You can create a payment plan for pet deposits that allows the guest to pay over the next three renewals.
Automatic Surcharge rules — auto-post items to the folio based on a set of rules. For example, save on credit card fees by auto-posting a 1% charge for credit card transaction; which may be limited to all renewals vs check-ins.
Debt collection — with our multi-stay tracking, you can collect outstanding debt from previous stays and prevent new check-ins until debt is paid.
Theft prevention assistance — control when, how, and why rates are calculated based on stay dates, rate plans, and date locking. The extended stay rent roll manages dates — not the front desk. Any change requires void rules or select permissions and are always tracked by audit logs.
DNR Manager — DNR (do not rent) manager tracks and prevents future rentals from unwanted customers, or assists with collections on previous balances.
Dual market mix rules — configure your property to logically operate as a mixed True Extended Stay and Hotel blend based on room type or rate plan. This allows market rules and procedures to be enforced based on the room classification and/or how the rate plan is valued.
Task work orders — create and work tasks for any job. Use tasks to simplify communicating jobs with your maintenance teams.
Global Tracking Accounts — tag then track non-paying guests across your entire brand, for events like COVID-19, while gaining insight on the impact of lost or gained revenue.
True Extended Stay reporting — with over 100+ reports available , you can manage with ease. From transaction, customers, and rates to tracking for thief trending. Use gcManager, the management reporting console to access management level reporting with property consolidated options, advanced parameter selections, and various formats — Screen, PDF, Excel, and Email & SMS/Text delivered using Gearco Cloud Send.
Enhanced security — security options that support application access, computer access, network access, and credit card vault transaction use.
Gearco CPMS Apps are accessible from the best device for the task.
Easily manage your operations from the gcManager console.
Quickly find availability by occupancy or room type with a single click.
Simply view complete folio history with options to transact, adjust, void, and more.
Connect apps that automates interactions and services between your front desk and operations teams.
Capture digital guest photos and signatures on registration documents and purchase receipts.
Take advantage of integrated secure PCI EMV and tokenization credit card processing.
Take advantage of our experience — We've built, deployed, supported, and managed property management systems for various markets since 1996. While handling 1,000s of users on our platform, our teams have continued to provide guidance, implement change, and supported properties like yours in times of need.
Manage from anywhere — Access your properties from anywhere while controlling how and when others can access your information.
Increase your exposure and gain new custromers — Gain access 100+ reservation channels that include OTAs, GDS, and your Website using Cloud Reservations.
Stay ahead of market demands using Rate Matrix pricing rules — automated real-time dynamic rate rules based on complex rate plans and occupancy levels. Great for specialized conditional rates by selective guests, companies, special conditions, and market demand.
Earn Additional Revenue with Gearco Rate Lock™ — earn 8% to 30% in additional revenue on every long-term stay when the tax cycle ends—and on every renewal thereafter—forever.
Optimize your front-desk for long-term stay business — Get the best extended stay services for property management using our True Extended Stay® technology.
Leverage our front-desk Thin Client solutions — Get a cloud optimized computer system that provides quick recovery time for your business.
Get great cloud solutions — Get global accessible solutions day to day with our products and services for operations & customers — keeping you free from system support.
Maximize operations and accounting processes — Control operations work-flow without impacting accounting procedures. You can manage a cash or accrual basis GL without impacting operational processes. Also, get automated delivery of Daily Accounting Reports and GL feeds with many different interface types for accounting systems.
Access our Implementation Teams — For setups, system changes, or multi-property bulk changes, our Implementation Teams are here for you.
Control your security — Get solid security options that handle application access levels, computer access levels, network access levels, and feature access levels.
Maximize your bottom line — A dollar saved is a dollar earned. Let Gearco protect your assets by managing your work-force rules and work flows when handling transactions and procedures.
Protect your business from high-risk customers — Track unwanted customers across one or more properties while collecting unpaid revenue using our global DNR tracking system.
Drive better communication — Get Apps and services that drive better communications between your front-desk, customers, and operational teams.
Get better automation — Automate your front-desk workflows using our paperless solution to capture and deliver compliant documents using Gearco Cloud Send.
Provide a better guest experience — Control WIFI access, bandwidth, device counts, and safe surfing for a better Internet experience for your guests.
Protect your business from scary tax audits — Get managed tax posting of city, state, local, or exempted taxes and they are completely handled by Gearco. Taxes are automated so your front-desk never has to manually calculate or stop taxes during a room transaction.
Measure events with Global Tracking Accounts — tag then track non-paying guests across your entire brand, for events like COVID-19, while gaining insight on the impact of lost or gained revenue.
Gain complete visual insight — combine CPMS transactions and video surveillance that enables you to search, investigate, or share video footage of transaction details paired with conversations between the front-desk and guests.
We have very unique business needs for the system and they have gone over and above to accommodate our requests for changes and help us resolve issues to ensure we are operating as efficiently as possible. From start to finish they make the entire launch and implementation process as smooth as possible.
— 5 out of 5
Great company! Always great customer service and willingness to help our business stay current.
— 5 out of 5
Cloud Reservations LOS Protection™
Don't allow inventory to become a black hole. Let LOS Protection allocate inventory for true extended stay departures. Created for the forever guest.